Common Questions

We offer several convenient payment options.

You can shop and pay online and offline methods through our secure checkout using any major credit card (Visa, Mastercard, Discover, or AMEX, aka American Express). You can also pay online with PayPal Payments. You can check all options below.

– Credit Card
– PayPal
– IBAN (International Bank Account Number)
– SEPA (Single Euro Payments Area | Einheitlicher Euro-Zahlungsverkehrsraum)
– ACH Network (Automated Clearing House)
– TransferWise (Regulated by the FCA/UK)
– MoneyGram International
– Western Union
– Ria Money Transfer

We will begin your work until full payment is received.

*We never save your credit card numbers and information on over minty.pink

**Any orders paid by eCheck, IBAN, SEPA, ACH, TransferWise, MoneyGram, Western Union, and Ria will not ship until payment has been received and the payment cleared.

All prices are listed on minty.pink is quoted in US dollars. USD($) is our major currency.

But we can accept EUR(€)and GBP(£) via SEPA, IBAN, TransferWise, MoneyGram, Western Union, and Ria type transfers.

*We will begin your work until full payment is received.

**Any orders paid by eCheck, IBAN, SEPA, ACH, TransferWise, MoneyGram, Western Union, and Ria will not ship until payment has been received and the payment cleared.

We can wait for 5 days for complete payment process then we will have to cancel the order.

We will not begin production work until full payment is received.

Furthermore, any orders paid by eCheck, IBAN, SEPA, ACH, TransferWise, MoneyGram, Western Union, and Ria will not ship until payment has been received and the payment cleared.

Unfortunately, we cannot offer due to our nature of the products.

Our all product made by person by order. We cannot take one’s chance.

We take the security of all personally identifiable information associated with our customers and visitors very seriously when your credit card information is transmitted to minty.pink we use industry-standard highly, 2.048-bit encrypted SSL (secure socket layer) encryption to ensure the security of your information.

Credit Card Fraud Whilst minty.pink employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, minty.pink will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner.

We maintain the data that you provide us, along with a record of your purchases, in a secure database. We NEVER sell or share your data or information with any third party, nor do we buy customer information from third party vendors. We may send you promotional emails about products, special offers, services, or events we believe may be of interest to you from time to time. You can quickly opt-out of these emails at any time.

We will share your number only with DHL Express for your package. -As even other delivery details.

Courier can need this during delivery.

Please note: We never call you about any promotion, and we never share your private information with third party persons, and NEVER SELL them. If not comfortable, you can write only in 0000. In this case, we don’t accept the responsibility for package delays.

No, we do not save ANY card details.

This process takes place between you, the payment processor, and the card issuer bank. In order to be safe during this process, we are using highly industry-standard 2.048-bit encrypted SSL (secure socket layer).

We encrypt all information sent via the Internet so that data arrives privately and securely at its destination. minty.pink makes every effort to protect your online order and private information by using industry-standard highly, 2.048-bit encrypted SSL (secure socket layer) encryption to ensure the security of your information.

PCI DSS is short for Payment Card Industry Data Security Standard, and it is an information security standard for organizations that handle credit and debit card information.

minty.pink is committed to protecting the privacy of our customers and using information responsibly. Please be assured that minty.pink respects your privacy. Any personally identifiable information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties.

By using our website or purchasing a product from us, you agree to the collection and use of information as outlined in our privacy policy. We may, from time to time, update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use that information.

Any personal information given to minty.pink will be protected. The minty.pink server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. However no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through our website, we cannot and do not guarantee or warrant the security of any information you share on or through the website, and you do so at your own risk.

Only merely three steps!

1- ORDERING
Pick your favorite design, select options, and quantity, then click the “ADD TO CART” button add your items to your shopping cart. Check your cart details and fill in delivery details. If everything right, click the “CHECKOUT” button proceed through the checkout process to complete your order.

2- DRAFT PROOF
We will kindly touch you with a personalized draft proof before the printing process in the next 24H. After your confirmation, we start to prepare and dispatch your order within the following five days.

3- WORLDWIDE EXPRESS DELIVERY
After preparing your order, we will deliver your order within five days.

Your order will be processed immediately, and you’ll receive an e-mail within 4 hours confirming your purchase and providing you with an order number.

Want to adjust quantities of an item you’ve ordered, changed your mind on something?

Send us an e-mail, and we can help you adjust your order. When emailing us about your order, please place your order number in the subject heading so we can assist you as swiftly as humanly possible.

We do everything in our power to ensure products arrive as quickly as possible. All products are made by a person. The production process can take up to 2-15 days. You can find the production time for each piece in the product description. Please note, production time and transit time are different subjects.

Your order will be shipped by 1-9 day delivery express shipping.

Should you need to receive your order by a specific day and time, please e-mail us. Additional fees may apply.

Many items are personalized with names or event date or logos per listing descriptions and photographs. Please leave your details and date in the note box at checkout. Names and dates will be written exactly as requested, so please proofread carefully. We will share with you proof before the printing process.

Yes, we will provide a draft design before printing for printing works. When you’re accepted proof, we will start the printing process.

We highly trust our goods and undoubtedly recommend getting samples to make the best decision and comparison.

We offer sample packs. Thanks to this, you can order pre-printed sample packs to see, touch, and feel. 

If you don’t want to spend time ordering the samples, we can also prepare a digital PDF sample. You may print with your printer to see the actual sizes. Please keep in touch with us for a PDF document.

You can find product sizes at the product page description area or the product listing photos in two criteria, as centimeter as an inch.

If you are picky about color tones and sizes, we offer a sample product for a close-up view. Please get a sample before a large volume ordering. If not, we do not accept responsibility in this case!

All orders are dispatched free of sales tax and VAT from Istanbul. However, occasionally the destination country custom officer may select your shipment for assessment and could charge these duties or taxes. (If occur) Please reach local guidelines for more details.

Yes, you’re being at the right place! We do our best to accommodate rush orders whenever possible. Rush production fees may apply for urgent orders.

If you need an item quickly- please touch us BEFORE placing an order with the following information:

– Needed quantity
– Details -color options etc.
– Deadline
– Destination country and ZIP code

We will be happy to offer generous assistance to you.

Due to the nature of handmade products, we recommend you contact us as early as possible so we can ensure you have plenty of time to set up and receive your order.

Should you need to receive your order by a specific day and time, please e-mail us. Additional fees may apply.

We prefer the WhatsApp, e-mail or contact form for contacting. We cannot use voice options because we want to make consistent communication.

Impressed communication, fabulous service, and original designs for most special days and most valuable brands!

Dream-friendly support!
That’s always just a touch away, we’re excited to work with you!

Text with us via WhatsApp 24/7, and let’s make something awesome together.

One of our key features is “Easy communication,” We love fast support and communication.

We will send our kindly answer in the next 24 hours.

Business days are Monday thru Friday (Saturday, Sunday, and holidays do not count as business days).

However, you can touch us via WhatsApp, and e-mail 24/7. We will send our kindly reply in the next 24 hours.

Occasionally, due to extreme volume orders, some products can been deactivated. When something you love is not available, click the “notify me” link, and we’ll send you an e-mail when the item starting to the standard production process.

Having an account on minty.pink is not essential, you can place order as a guest. But it allows you to:

– Track your orders and review all your previous purchases.

– Shop without re-entering your address.

– Add sold out items and products you love to your wish list.

– Manage your address book and e-mail settings.

Register now to make the most of all these fabulous benefits, or enter a password once you have placed an order to complete your account registration.

Our team will review your order in the next 4 hours and reach out to you if there are any concerns.

Before all, we will provide a draft design.(For printed/personalized products only) After your approval we will produce them.

Your order will be completed in the next 2-15 days. (Depended by product and quantity)

Then it will dispatch to your address via worldwide express delivery service.

Once your order ships, we’ll send you a shipping confirmation so you can track your package(s) while in transit!

It simple! You can check the status of your order by logging into your account. This is the fastest and easiest method to get up to date details.

If not created an account, you can check via the Guest order view page.

Once your order has been shipped, you will receive an automated e-mail with your order tracking number.

Please allow 1-2 business days for your order status to change.

If you don’t spend time with the account page, text us via the WhatsApp line we will provide details soon.

We do not prefer phone or e-mail orders. However, if there is an issue while placing your order or needing any assistance during when ordering process, our support team is ready to help.

All products are made by order. Therefore, the production process can take up to 2-15 days. -excluding weekends and holidays. Turnaround time varies by product and quantity. -it is written on the product page.

Your order will be shipped by 1-9 day delivery express shipping.

Should you need to receive your order by a specific day and time, please e-mail us. Additional fees may apply.

We do everything in our power to ensure products arrive as quickly as possible.

Should you need to receive your order by a specific day and time, please e-mail us. Additional fees may apply.

We will share draft design proof after you’ve placed order. After approved design we will print your design in next following working hours.

If something goes wrong with approved design, please touch us ASAP.

If we didn’t started printing process yet we will happy to help you about this, and we can modify your order.

Please note: We do not any responsibly about approved prints because we served design, you approved it, and we printed it.

Please be advised that once an order has been placed, we cannot make any modifications to the order, including personalization changes or cancellation.

However, we will provide a draft design before the printing process to preventing mistakes, and mistyping.

Please be extra careful and cross-check your pre-print design proof stage right before you approve it.

Cancelation: Orders may be canceled within the first 4 hours.
Return: Goods are produced for made by order. Therefore, all items are final sales non-returnable, and non-exchangeable.
Refund: Goods are produced for made by order. Therefore, all items are final sales non-returnable, and non-exchangeable.
Exchange: Goods are produced for made by order. Therefore, all items are final sales non-returnable, and non-exchangeable.

Yes! We ship anywhere worldwide!

We are pleased to offer worldwide express shipping to customers.

 

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¹ We cannot deliver P.O. box, APO/AFO/FPO/DPO/AA/AE/AP/BFPO, etc. address at this time. We apologize for the inconvenience. DHL Express cannot deliver to a P.O. Box address. All packages require a consignee’s contact name and complete street address, including apartment, suite, or unit number if applicable. The consignee’s telephone number should be provided if known.

Our delivery partner DHL Express® deliver your order in 1-9 day to rest of the world.

United States: 1-5 day

Canada: 1-5 day

United Kingdom: 1-3 day

Europe Union: 1-3 day

Australia: 4-7 day

New Zealand: 4-7 day

Rest of the world: 4-9 day

If you want to get information about your country, please touch us directly via e e-mail or contact form.

 

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¹ We cannot deliver P.O. box, APO/AFO/FPO/DPO/AA/AE/AP/BFPO, etc. address at this time. We apologize for the inconvenience. DHL Express cannot deliver to a P.O. Box address. All packages require a consignee’s contact name and complete street address, including apartment, suite, or unit number if applicable. The consignee’s telephone number should be provided if known.

² Delivery time and production time are different subjects. Should you need to receive your order by a specific day and time, please e-mail us. Additional fees may apply.

³ Please note: Your package can be held by a customs officer or can be stopped due to force majeure situations. These situations are not included in transit times and we cannot foresee them earlier.

We need a valid and complete street address, with a correct zip code, apartment or suite number, city, state, and the daytime phone number of the recipient.

If an order placed over $800 USD or If you are ordering for your company, please add the VAT, GST, EORI, ITIN or TIN number, or information to the order. (If where acceptable each one)

Once your order has been shipped, you will receive an automated e-mail with your order tracking number.

You can track your package step by step with this AirWayBill number.

Yes, of course.

All packages have an air waybill number (AWB) and are protected with insurance. It can be track step by step.

You can use the following URL for the tracking package.

http://www.dhl.com/en/express/tracking.html

Useful tip: For shipments that have not yet been delivered, you can sign up for e-mail or SMS/Text message notifications to receive delivery status updates. This saves you time – you don’t have to go online again to track your shipment.

You will receive a shipping notification e-mail including the time your order was shipped, the courier, and as well as the tracking information.

All packages have an air waybill number (AWB) and are protected with insurance. It can be track step by step.

Therefore, until take it in your hands, your package will be safe. We add insurance for each parcel.

If something goes wrong, don’t worry. We will support you then promise to fix it trouble.

P.S. Such a thing has not been experienced until now. However, we are all human, and we can make mistakes. -If even a worldwide delivery company.

Our delivery partner DHL Express® deliver your package between in 1-9 day.

Unless otherwise requested, we ship time-definite service through the DHL Express®, which comes with tracking and typically arrives in 1-9 days anywhere worldwide.

For orders $100 and above, we add insurance accordingly.

This usually occurs if the information we have is insufficient to track the shipment for you.

The address may be incorrect, and we require clarification or some additional information may be required.

The matter can be resolved very quickly by contacting DHL Express Customer Service.

http://www.dhl.com/en/contact_center/contact_express.html

Please let us know ASAP. We will support you then promise to resolve the problem immediately.

This tracking page result means that the DHL Express courier has come to your address but has not found anybody.

Don’t worry, in the following days, the courier will come two more times again.

If desired, you can call the DHL Express service point, and you can ask for re-delivery or pick-up from the near service point package.

You can manage shipment via an on-demand delivery system.

Our shipping partner DHL Express, also great offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided, and choose from a range of options, including:

– Rescheduling your delivery for a nominated day
– Placing your shipment on hold if you are away from home
– Arranging to collect your order from a DHL service point

To find out if On-Demand Delivery (ODD) is available in your country, visit ondemand.dhl.com

Unfortunately, we cannot deliver the P.O. box, APO/AFO/FPO/DPO/AA/AE/AP/BFPO, etc., address at this time. We apologize for the inconvenience.

DHL Express cannot deliver to a P.O. Box address.

All packages require a consignee’s contact name and complete street address, including apartment, suite, or unit number if applicable. The consignee’s telephone number should be provided if known.

Yes, you will be required to sign for the delivery.

The recipient must sign the package at the delivery address or DHL Express service point in the courier delivery procedure.

Unless otherwise requested, we ship time-definite service through the DHL Express, which comes with tracking and typically arrives in 1-9 days anywhere in the Worldwide.

In some countries, we can work with other shipping companies. If we do this we will let you know about this.

We are pleased to offer flat-rate worldwide express shipping.

If you refuse the shipment when it arrives, you will be responsible for all shipping costs to you and back to us, as well as charged a restocking fee of 25%.

Please check your address carefully before placing an order because DHL Express can be charged you $15 USD during delivery.

A fixed surcharge is applied per shipment when the destination address provided by the Shipper is incomplete, outdated, or incorrect and DHL is subsequently unable to deliver the shipment. DHL Express searches and determines the correct address to complete the delivery.

If you left your mobile number on the checkout page, a DHL Express deliveryman would contact you.

If you wish, you can pick-up the package from the DHL Express service point. DHL Express can hold your package for 30 days.

If not pick-up in a 30 day time period, your package will be DESTROYED by DHL express, and we do not make any refund to you.

When read “Delivery attempted, recipient, not home/business closed” event result DHL Express will try to deliver two times again.

Then, DHL Express can hold your package for 30 days. If not pick-up in a 30 day time period, your package will be DESTROYED by DHL express, and we do not make any refund to you.

We did not make any mistakes until today! But, we are human, and we can make mistakes. The important thing is to make up for the inconvenience. If occur this situation, we promise to do it satisfaction service.

We do all we can to package items for safe delivery. If your items were damaged in transit, please contact us within five days of delivery of your order.

For defective, missing, or incorrect items, please contact us immediately, and we’d be more than happy to assist you with a return or exchange.

Occasionally, we may ask for photos and detailed information to resolve the issue thoroughly and efficiently.

If the package looking damaged please take photos and don’t get it, and please reach us. We will create an investigation via DHL Express.

We will ensure your order to account for any damage that may occur during shipping.

Furthermore, we use different materials for the packing process; all our products are carefully and neatly packaged, which does not happen any damage.

If the order is damaged during shipping, please reach us ASAP with photos. We’d love to provide a satisfactory solution with superfast support.

Although it is impossible to achieve an exact color match for every item, we try to do our best to give the original color of the items and use the best equipment for this; few colors may seem slightly different in photos. Products seen on the online catalog do not always represent an identical color match. Color reproduction is limited by various situations beyond our control, such as the hue/contrast settings on your monitor or mobile screen.

While we try our best, some variations can occur. This is especially the case when looking at the online shop – many computer monitors or mobiles have various color and saturation settings, which can alter the hue of the photos and is unfortunately outside of our control. Rest assured that we strive to bring you products as exact to the shown hues as possible.

If order placed over $800 USD or If you are ordering for your company, please add VAT, GST, EORI, ITIN, or TIN number, or information to order. (If where acceptable each one)

*If you are ordering for your company you should be provided VAT, GST, EORI, ITIN, or TIN number without any limit.

**We recommend ordering as a personal. Commercial shipments can be needed extra clarification and paperwork from your side.

Usually, even the shipments are examined at customs, they pass customs without any cost¹ or delay, but sometimes, customs may require more documents. We will provide all details if needed.

¹ It is dependent on the country’s regulations. Referred to the United States customs limit ($800) in the above text.

Additional customs charges may apply in your country. These costs are under the recipient’s liability.

Typically, packages are cleared in customs between 1-24 hours.

We won’t be responsible for delays due to customs. However, this is can be made Force Majeure status.

No, our shipping provider will complete all paper works on behalf of you.  May occur small fees about handling fees for the customs process.

For more details, please reach DHL Express customer service or us.

For orders shipped to destinations outside of TR, minty.pink can’t be responsible for any duties, taxes, and brokerage fees associated with the shipment.

We also are not knowledgeable about country-specific import regulations and will not be liable for fees/damages associated with noncompliance.

We strongly encourage you to research all country-specific facts, information, and regulations prior to placing an order.

You can find custom duty limits for our major countries below.

Important note: These rates and limits can be changed by your government. Please check your government/authority guidelines. Information provided by minty.pink is provided AS IS, may not be current, and does not constitute legal advice. In no event shall minty.pink be liable for any errors in the information, forms or features made available by minty.pink, or by any third party site linked to from minty.pink

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Example for the United States:

“Import value limits to the United States

De Minimis Value

Private Shipments

800.00 US Dollar (USD)
When the value of the shipment is equal to or less than the De minimis value ($800 US Dollar), the shipment may enter the country duty and tax-free, except for shipments containing certain PGA regulated commodities, those subject to anti-dumping/countervailing, and Tariff Rate Quota.

Commercial Shipments

800.00 US Dollar (USD)
When the value of the shipment is equal to or less than the De minimis value ($800 US Dollar), the shipment may enter the country duty and tax-free, except for shipments containing certain PGA regulated commodities, those subject to anti-dumping/countervailing, and Tariff Rate Quota.”

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Example for the United Kingdom:

Import value limits to the United Kingdom

De Minimis Value

Private Shipments

135.00 British Pound (GBP)

VAT – The limit whereby VAT will not be charged remains at 15.00 GBP. Shipments with a value above 15.00 GBP need to be customs cleared as a formal entry.
Duty – In most cases, when the value of the shipment is equal to or less than the Deminimis Value, the shipment may enter the country or territory duty-free but tax is raised.

This regulation does not apply to alcoholic beverages, tobacco, and perfume.

Commercial Shipments
135.00 British Pound (GBP)
VAT – The limit whereby VAT will not be charged remains at 15.00 GBP. Shipments with a value above 15.00 GBP need to be customs cleared as a formal entry.
Duty – In most cases, when the value of the shipment is equal to or less than the Deminimis Value, the shipment may enter the country or territory duty-free but tax is raised.

This regulation does not apply to alcoholic beverages, tobacco, and perfume.

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Example for the United Arab Emirates:

Import value limits to the United Arab Emirates

De Minimis Value

Private Shipments
1000.00 UAE Dirham (AED)
In most cases, when the value of the shipment is less than the Deminimis Value, the shipment may enter the country or territory duty and tax-free.

Commercial Shipments
1000.00 UAE Dirham (AED)
In most cases, when the value of the shipment is less than the Deminimis Value, the shipment may enter the country or territory duty and tax-free.

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Example for the Europe Union:

Import value limits to the EU

De Minimis Value

Private Shipments
150.00 European Monetary Unit (Euro) (EUR)
VAT – The limit whereby VAT will not be charged remains at 22.00 European Monetary Unit (Euro). Shipments with a value above 22.00 EUR need to be Customs cleared as a formal entry.
Duty – In most cases, when the value of the shipment is equal to or less than the Deminimis Value, the shipment may enter the country or territory duty-free but taxed is raised.

This regulation does not apply to alcoholic beverages, tobacco, and perfume.

Commercial Shipments
150.00 European Monetary Unit (Euro) (EUR)
VAT – The limit whereby VAT will not be charged remains at 22.00 European Monetary Unit (Euro). Shipments with a value above 22.00 EUR need to be Customs cleared as a formal entry.
Duty – In most cases, when the value of the shipment is equal to or less than the Deminimis Value, the shipment may enter the country or territory duty-free but taxed is raised.

This regulation does not apply to alcoholic beverages, tobacco, and perfume.

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Example for New Zealand:

Import value limits to New Zealand

De Minimis Value

Private Shipments
1000.00 New Zealand Dollar (NZD)
If goods value (excluding shipping/insurance) for the shipment as a whole is over 1000NZD, then any duty (generally 10% on apparel) and 15% GST applies. Customs also collect their IETF transaction charge of 55.71.

If the value of the goods is 1000NZD and below no GST / duties applies.

Commercial Shipments
1000.00 New Zealand Dollar (NZD)
If goods value (excluding shipping/insurance) for the shipment as a whole is over 1000NZD, then any duty (generally 10% on apparel) and 15% GST applies. Customs also collect their IETF transaction charge of 55.71.

If the value of the goods is 1000NZD and below no GST / duties applies.

Example for Australia:

Import value limits to Australia
De Minimis Value

Private Shipments
1000.00 Australian Dollar (AUD)
Except for alcohol, tobacco, and prohibited items, when the Free on Board (FOB) value of the shipment is less than the Deminimis Value, the shipment may enter the country or territory duty and tax-free.

Commercial Shipments
1000.00 Australian Dollar (AUD)
Except for alcohol, tobacco, and prohibited items, when the Free on Board (FOB) value of the shipment is less than the Deminimis Value, the shipment may enter the country or territory duty and tax-free.

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Example for the Canada:

Import value limits to Canada

Canadian Courier Remission

Private Shipments
20.00 Canadian Dollar (CAD)
The maximum value for CCR shipments is $20.00 CAD. This applies to document and non-document shipments and all service levels.
CCR shipments clear Customs quickly and UPS guarantees delivery by 10:30 a.m. the next business day in select areas.

Deminimis Value

Private Shipments
20.00 Canadian Dollar (CAD)
In most cases, when the value of the shipment is equal to or less than the Deminimis Value, the shipment may enter the country or territory duty and tax free (a broker is not required). Goods within the Deminimis value threshold are however, subject to CBSA targeting and,the LVS Exception list posted under the value limit “Low Value Shipments”.

Commercial Shipments
20.00 Canadian Dollar (CAD)
In most cases, when the value of the shipment is equal to or less than the Deminimis Value, the shipment may enter the country or territory duty and tax free (a broker is not required). Goods within the Deminimis value threshold are however, subject to CBSA targeting and the LVS Exception list posted under the value limit “Low Value Shipments”.

High Value Shipments Private Shipments
3300.00 Canadian Dollar (CAD)
The value for HVS shipments is $3,300.00 CAD or greater. This applies to both document and non-document shipments and all service levels. Shipments valued at $3,300.00 CAD or greater, in addition to goods that are exceptions to the Courier LVS Program (See listing in Low Value Shipments), require formal Customs Clearance through the HVS clearance process.

Commercial Shipments
3300.00 Canadian Dollar (CAD)
The value for HVS shipments is $3,300.00 CAD or greater. This applies to both document and non-document shipments and all service levels. Shipments valued at $3,300.00 CAD or greater, in addition to goods that are exceptions to the Courier LVS Program (See listing in Low Value Shipments), require formal Customs Clearance through the HVS clearance process.

Low Value Shipments Private Shipments
20.01 Canadian Dollar (CAD)
The value range for LVS shipments is $20.01 CAD to $3,300.00 CAD. This applies to both document and non-document shipments and all service levels.
The commodities listed below are exceptions to the Courier Low Value Shipment Program (CLVS) and require formal Customs Clearance through the HVS clearance process.

Commercial Shipments
20.01 Canadian Dollar (CAD)
The value range for LVS shipments is $20.01 CAD to $3,300.00 CAD. This applies to both document and non-document shipments and all service levels. The commodities listed below are exceptions to the Courier Low Value Shipment Program (CLVS) and require formal Customs Clearance through the HVS clearance process.

We do not liable in the following cases;
– If you did not pay custom & duty fees, packages could be held on by customs. We do not accept any refund and responsibilities in this case.

In some countries, you can pay this cost at your door or you can pay online. It depends on your country regulation.

Our delivery partner DHL Express will help you with this case.

No way! We cannot help you in this case.

We promise every proforma/commercial invoice provides true information.

This status indicates the clearance processing from the destination.

Please click in to the Further details (+) to open and see additional information available.

This checkpoint allows you to see very early if there is additional information required by customs for clearance.

If you click on the (+) an additional level of detail on your shipment status will be visible.

This further detail can be as simple as confirming the clearance processing is completed, but it can also be a more detailed explanation on why the shipment is held in customs and/or additional information required for clearance processing.

We want to see our artworks from your eye!

Share your photo with us on Instagram. Follow @PersonalizeWithMinty and tag #PersonalizeWithMinty or via e-mail us.

You might see your photo featured on our website, social media channels, product page, or promotional newsletters.

Our website is our catalog, and if you’re having a hard time finding a particular product, our customer service team is excited to help you locate it.

We are being worked with wedding industry professionals, wedding planners & stylists, event agencies, chocolate shops.

If you are one of these, you can contact us for wholesale advantages. We have reasonable rates for you.

Please touch us with your registered e-mail, title, and detailed information about your business.

Please note: Our minimum wholesale annually limit is $5000

No. Honestly, we don’t love drop-shipping. We do not have a plan for drop-shipping.

We love to see our products featured on blogs, in magazines, and in print -Thank you for your interest!

For larger print publications we do offer samples for featured articles & photo shoots, please feel free to touch us with your wish list.

We do ask any blogs, websites, magazines, or prints that feature our products & images to kindly send us a link to the published article or a hard copy.

We post all such features on our blog for all our followers to view! Many, many, many thanks for the features!

Cancelation: Orders may be canceled within the first 4 hours.
Return: Goods are produced for made by order. Therefore, all items are final sales non-returnable, and non-exchangeable.
Refund: Goods are produced for made by order. Therefore, all items are final sales non-returnable, and non-exchangeable.
Exchange: Goods are produced for made by order. Therefore, all items are final sales non-returnable, and non-exchangeable.

We promise to send goods in perfect condition as seen on the product page and as written on our description page.

We guarantee your satisfaction! If you receive a low-quality product or different what your ordered or if we exceed the deadline period, we accept full-refund without any asked.

Refunds, returns, and exchanges due to “Arbitrary,” “Change of mind,” etc. will not be accepted. In our industry, this is standard procedure. Because each order has been producing for a custom person. In this case, all sales are final.

Item(s) cannot be returned, refunded, exchanged under any circumstances. We apologize, but we will not offer any refunds for customers that have made purchases without reading our lead times, product sizes, and all other details.

Because most of our items are custom production, returns or exchange are not accepted unless minty.pink is at fault. We will be more than happy to work with you, so if you have any issues or concerns, please feel free to contact us!

Refunds on customized items will not be given once the order has entered production.

minty.pink will not be held responsible for errors that were included in the submitted order, wordings, or choosing options from the client, and therefore refunds will not be given due to such errors.

If you are uncertain about your product, please get a sample before the ordering process.

If you are uncertain about your order, you can email us to cancel it within 4 hours of placing the order.

minty.pink takes excellent effort to ship all orders as quickly as possible. For this reason, if your order has already shipped or is about to ship and cannot be stopped, we will be unable to honor the cancellation request.

If you refuse the shipment when it arrives, you will be responsible for all shipping costs to you and back to us, as well as charged a restocking fee of 25%.

Please be advised that once an order has been placed, we cannot make any modifications to the order, including personalization changes or cancellation.

However, we will provide a draft design before the printing process to preventing mistakes, and mistyping.

Please be extra careful and cross-check your pre-print design proof stage right before you approve it.

If you are uncertain about your order, you can email us to cancel it within 4 hours of placing the order.

Once payment arrives and we were begun work, we are afraid we can’t allow any cancellations or refunds.

minty.pink a great effort to ship all orders as quickly as possible. For this reason, if your order has already shipped or is about to ship and cannot be stopped, we will be unable to honor the cancellation request.